Improve quality control: With voice omnichannel, daily interaction between employee and customers, this can help to better understand how customers are using products and what they like about it. All of this more effectively meets customer's expectation and helps to improve quality of product and services. No matter how attentive your customer service agent is, he or she is only human, which means there's always room for mistakes. But for businesses that have adopted VolP as their telephony solution, they can minimize these mistakes via call recording. Learn how this nifty VolP feature can benefit businesses of all sizes. NICE is one of our principals who are very professional in providing call recording services. With the technology provided, it provides excellent call recording quality.
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